FAQ — Frequently Asked Questions

Short answers to common questions: installation, local storage, licensing, backups, multi-company usage and how your accountant fits in.

1) Is any of my data stored in the cloud?+
No. DARITHMA is a locally-installed application. All of your financial data is stored in a database on your own computer. We do not upload, sync or store your data on our servers. You can make your own backups to external drives or other devices you control.
2) Do I need internet to use DARITHMA?+
You only need internet for downloading the installer, activating your licence, and downloading updates (when you choose to). For everyday use — sales, purchases, expenses and reports — DARITHMA works completely offline.
3) I’m not an accountant — can I still use DARITHMA?+
Yes. You do not need to know which accounts to debit or credit. You work in plain language (“Record a cash sale”, “Electricity bill from bank account”, “Payment to supplier”). DARITHMA uses pre-defined accounting logic behind the scenes and posts the correct double-entry automatically (including VAT handling).
4) Can my accountant work with DARITHMA?+
Yes. DARITHMA is designed to support your accountant, not replace them. Either your accountant works directly on your machine (e.g., during a visit), or you send exports/reports (Trial Balance, P&L, Balance Sheet, VAT summaries) for year-end work.
5) How many companies can I manage with one licence?+
This depends from the purchased plan. They start from one company (Standard and Standard Plus plans), then three companies for Professional and Professional Plus plans, and 25 companies for the Accountant plan. However, you can purchase additional companies at any time, irrespective from your current plan.
6) What happens if my computer fails?+
DARITHMA includes tools to create backups. We recommend creating backups regularly and storing them on an external drive or another safe location. If your computer fails, install DARITHMA on a new machine and restore your latest backup.
7) Can I move DARITHMA to a new computer?+
Yes. Install DARITHMA on the new computer, restore your backups, and transfer/reactivate your licence according to the licensing terms. If you’re unsure, contact Support and we will guide you.
8) Can I use DARITHMA outside Cyprus?+
DARITHMA is primarily designed for Cyprus small businesses. In many cases it can be adapted with guidance from a local accountant, but official support and localisation focus on Cyprus.
9) Does DARITHMA replace my accountant?+
No. It helps you keep clean, organised books and provides better information. Your accountant remains responsible for year-end adjustments, financial statements and compliance/tax advice.
10) How often do you release updates?+
We release updates when they genuinely improve stability, performance, usability, or when VAT/reporting changes require it. At present there is no separate update subscription and no fixed “12-month window” for downloading updates.
11) What are the system requirements?+
Minimum recommended: Windows 10+; at least 8 GB RAM; sufficient disk space for the app and your data; internet is only required for download, licence activation and updates.

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Support

We’re here to help. Start with Tutorials & FAQ, and if you still need help, send us a message with a short description and screenshots if possible.

1) Start with Tutorials & FAQ

Before sending a question, you may find an immediate answer in our self-help resources: short tutorial videos showing real tasks and quick FAQ answers about licensing, backups, multi-company use and VAT handling.

2) Email support

Support email: support@darithma.com

When you write, please include: your name and company name, the DARITHMA version (shown on the login or main menu), a short description of the issue/question, any error messages, and screenshots if possible.

3) Support request form

For many users, filling a short form is even easier than writing an email. Use the form on the right.

Support Request

Fields marked * are required.

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We usually reply within one business day. Your details are used only to answer your request.